Refund Policy

At Royal Gaming League (RGL), we are committed to providing a seamless gaming experience for our users. However, we understand that certain circumstances may require refund-related considerations. Please read our refund policy carefully before proceeding with any transactions.

1. Eligibility for Refunds

Refunds are provided under specific conditions as outlined below:

• Technical Errors: If a technical glitch, server failure, or error on our platform prevents the completion of a transaction or usage of purchased items, you may be eligible for a refund after verification.

• Unauthorized Transactions: In cases of unauthorized or fraudulent transactions, a refund request may be considered, subject to investigation.

• Duplicate Transactions: If the same amount is deducted more than once for the same transaction, we will refund the duplicate payment after verification.

2. Non-Refundable Items

The following are non-refundable:

• Purchases made with bonuses, rewards, or promotional credits.

• Consumable items such as virtual currency, points, or tokens once credited to your account.

• Completed transactions where the purchased item has been used or consumed within the game.

• Subscription fees for premium memberships, unless otherwise specified in the plan.

3. Process for Refunds

To request a refund, please follow the steps below:

1. Submit a Request: Send an email to info@rglgame.com within 7 days of the transaction, detailing the issue and attaching proof of payment.

2. Verification: Our team will review your request and may require additional documentation for verification.

3. Processing Time: Refunds, if approved, will be credited within 7-10 business days via the original payment method.

4. Conditions for Refund Approval

Refunds will only be approved if:

• The claim is legitimate and backed by necessary documentation.

• The issue is due to an error or fault on our platform.

• The request is made within the stipulated time frame.

Refund requests made due to user error, such as incorrect selections, account misuse, or misunderstanding of game features, will not be entertained.

5. Dispute Resolution

In the event of any disputes regarding a refund, our decision will be final. You may escalate unresolved issues to a grievance officer by writing to [grievance officer email/contact details] as per the guidelines of the Information Technology Act, 2000, and related rules.

6. Policy Updates

This Refund Policy is subject to change at our discretion. Users are encouraged to review this page periodically to stay informed of updates.

If you have any questions about our Refund Policy, feel free to contact our support team at info@rglgame.com 

Royal Gaming League Team