Cancellation Policy

At Royal Gaming League (RGL), we strive to ensure a smooth and enjoyable gaming experience. However, we understand that users may sometimes need to cancel transactions or subscriptions. Please review our cancellation policy carefully to understand your rights and obligations.

1. General Cancellation Terms

• In-Game Purchases: Once an in-game purchase, such as virtual currency, items, or upgrades, has been processed and delivered to your account, it cannot be canceled or refunded.
• Subscriptions: Users can cancel recurring subscriptions at any time through their account settings. Cancellation will be effective at the end of the current billing cycle, and no partial refunds will be provided for unused portions of the subscription period.
• Pre-Orders or Advance Bookings: Pre-ordered content or advance bookings for events/tournaments can only be canceled if the request is made before the release date or the event start date.

2. How to Cancel a Transaction

To request a cancellation, follow these steps:

1. Initiate a Request: Contact our support team at info@rglgame.com with the transaction details, such as the transaction ID and payment method.
2. Time Limit: Cancellation requests must be submitted within 24 hours of the transaction and before the purchased items are delivered or used in your account.
3. Verification: The request will be verified, and you may be required to provide additional documentation.

3. Conditions for Cancellations

Cancellations will only be approved under the following circumstances:

• The purchased item or service has not been used, activated, or delivered to your account.
• A technical error occurred during the transaction, and the payment was deducted without completing the process.
• The request is made within the allowed time frame for cancellations.

4. Non-Cancellable Items

The following items and services are non-cancellable:

• One-time purchases of consumables such as virtual currency, tokens, or game points.
• Completed or ongoing tournament registrations.
• Special offers, promotional packages, or discounted purchases.

5. Cancellation Fees

RGL reserves the right to deduct a processing fee of up to 5% of the transaction amount for approved cancellations to cover administrative costs.

6. Impact on Account Status

Repeated cancellations or abuse of the cancellation policy may lead to restrictions or suspension of your account at the discretion of RGL.

7. Changes to the Cancellation Policy

This policy is subject to change at any time. Users are advised to review it periodically to stay updated.

If you have any questions or need assistance with cancellations, please contact our support team at info@rglgame.com.

Royal Gaming League Team